Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using the Cathedral Shop Website which is operated by Catholic Archdiocese of Melbourne ("us", "we", "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

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Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This Website collects cookies and may use cookies for reasons including, but not limited to:

• Analyse our web traffic using an analytics package.   

• Identify if you are signed in to the Website.

• Test content on the Website.

• Store information about your preferences.

• Recognise when you return to the Website.

 

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

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Our Products

You must open an account with us or log in as a Guest before you can purchase products from the Website. The products on the Website are offered for sale on a retail basis only. You must not purchase products if you intend to resell or on-supply them to other parties in the course of conducting a business trading in those or similar products. All product prices on the Website are in Australian dollars, include GST and can change without notice. Prices are displayed exclusive of delivery charges. All products available for purchase are described on their specific product page on our website. We always try to represent as accurately as possible every characteristic of the products via photography. 

We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate. 

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Orders 

Your Order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. You must confirm your acceptance of these Terms of Sale each time you place an Order with us. You may not cancel or withdraw an Order after it is placed. We strive to maintain a fully stocked inventory at all times. However, popular and seasonal items may from time to time be temporarily out of stock. Additionally, special order items are not always in stock. We are usually able to restock an item within 4 to 6 weeks as part of our normal replenishment process.

 

Delivery

Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item. All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.

Our standard shipping is with Australia Post. Out-of-stock items and special order merchandise require 4 to 12 weeks for delivery. At this stage, we DO NOT offer international shipping.

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Prices & Payment Information

All prices are shown in AUSTRALIAN dollars. 

We currently accept payment by credit cards through Stripe payment platform. You do not need a Stripe account to pay with credit card. You authorise us to charge you on and from the time you place an Order (including any delivery charges) using the payment method specified in the Order.

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Return Policy

All items are guaranteed against manufacturing defects and damage. If you receive an item which is defective or damaged, we will gladly provide a return or exchange.

If your purchase arrives damaged or is defective in any way, please contact us within 7 days of receipt. Please return the damaged/defective merchandise within 10 days.

If you would like to return or exchange an item that is not defective or damaged, please contact us by phone or email within 14 days of the date of shipment. We will gladly replace your return with another selection, or refund the original payment method used, less shipping charges. Dated items (over 14 days past invoice date), seasonal items, and special orders are not eligible for return or exchange.